Management Support Teams
Our team is always here to lend a helping hand, no matter the time or issue. If you have any questions or concerns about payments, fees, taxes, or insurance, our accounting team is more than happy to help. We take compliance with Dubai's regulations seriously, and our admin support team ensures everything is up to par. And if you have any further queries, our client support team is just a call or email away. Rest assured, we are here to make your experience with us as smooth as possible
Guest Support Team
The Guest Support Team deals with all guest-related matters – from the initial inquiry to the physical check-in, as well as support throughout the stay. The team is 24/7 and speaks multiple languages, ensuring the absolute best support for our guests.
Admin Support Team
The Admin Support Team handles all the airbnb requirements and government compliance, and the back end of the business including building access, permits, DET check-ins and check-outs, security deposits, platform issues etc.
Client Support Team
The Client Support Team handles all host-related matters. Whether it’s helping with an Owner Stay or explaining a Monthly Statement – the team is available to answer any questions. This team is also responsible for renewing permits, and ensuring our KYC is up to date.
Revenue Support Team
The Revenue Support Team is involved in the revenue management of the property – which means ensuring the pricing is correct throughout the year and our owners make the most money. The team amends pricing based on demand and supply – using a combination of algorithms and manual adjustments. We also price differently depending on the channel used (ex. Airbnb versus Booking.com).
