Management Support Teams
Our team is always here to lend a helping hand, no matter the time or issue. If you have any questions or concerns about payments, fees, taxes, or insurance, our accounting team is more than happy to help. We take compliance with Dubai's regulations seriously, and our admin support team ensures everything is up to par. And if you have any further queries, our client support team is just a call or email away. Rest assured, we are here to make your experience with us as smooth as possible
Guest Support Team
The Guest Support Team deals with all guest-related matters – from the initial inquiry to the physical check-in, as well as support throughout the stay. The team is 24/7 and speaks multiple languages, ensuring the absolute best support for our guests.
Admin Support Team
The Admin Support Team handles all the airbnb requirements and government compliance, and the back end of the business including building access, permits, DET check-ins and check-outs, security deposits, platform issues etc.
-
Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
-
What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
-
Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
-
How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
-
How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
-
Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Client Support Team
The Client Support Team handles all host-related matters. Whether it’s helping with an Owner Stay or explaining a Monthly Statement – the team is available to answer any questions. This team is also responsible for renewing permits, and ensuring our KYC is up to date.
Revenue Support Team
The Revenue Support Team is involved in the revenue management of the property – which means ensuring the pricing is correct throughout the year and our owners make the most money. The team amends pricing based on demand and supply – using a combination of algorithms and manual adjustments. We also price differently depending on the channel used (ex. Airbnb versus Booking.com).
